Digital Transformation in Government

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If you’re a public servant working in a leadership role in government across Canada, you’ve likely sat in a meeting, attended a presentation, or read a briefing note about “digital transformation.” There’s a lot of buzz and jargon surrounding this work, but there’s little consensus.

To cut through the noise and confusion around digital transformation, we conducted interviews with senior managers and director-level public servants in British Columbia and Ontario to ask about their lived experience. These conversations generated new insights, strong opinions, and powerful metaphors. 

If you are working in or thinking about digital transformation, this piece will give you insight into how it’s experienced by others. In it you’ll find excerpts from these conversations paired with analysis from OXD Vice President Gordon Ross.

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