Deborah MacKenzie, Senior User Experience Designer at OXD, will walk you through solving the complex problem of creating a COVID-19 immunization plan for BC.
Over the course of this informative 45 minute session, you'll learn how we:
- achieved coherence and consensus across teams, and identified issues that required leadership decisions
- connected the journeys and needs of users to the functionality of an existing product
- identified gaps in the current service, and prioritized opportunities within an extremely limited timeframe.
Who is this for
People involved in program or product delivery who want to identify gaps in their delivery process and validate requirements through a more user-centred process.
